Best Collateral COVID-19 Situation Updates

Updated Tuesday, May 28, 2021

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Important Updates About:

    • All Store Closed for Memorial Day
    • San Francisco SoMa District (1024 Mission St.) location is Permanently closed.
    • All loan and layaway business from our SoMa (1024 Mission St.) location have been moved to our Mission District location (2449 Mission St.)
    • Please email connect@bestcollateral.comcreate new email with any questions about your loan or other business
    • Our “Shelter-in-Place” Has Been Lifted as of May 10th, 2020
    • Should you visit us – Safety & Social Distancing Protocol

We thank you for your patience, flexibility and trust, while we find ways to offer limited financial services during the current crisis. The fluidity of the situation continues to present challenges out of our control but we are determined to do what we can to serve our communities.

Store Location updates

Our Best Collateral SoMa location at 1024 Mission Street is permanently closed due to extensive damage from looting on May 31, 2020. We have moved the SoMa store operations and all customer pawns and layaways to our Best Collateral-Mission store located at 2449 Mission Street, in San Francisco.

Click for Mission District Information

Please visit us at the Best Collateral at 2449 Mission Street location to make payments and redeem items that were either on pawn or in layaway at the SoMa 1024 Mission Street location that is now closed.

The Best Collateral Mission St location is open Tues-Sat from 10AM to 5:30 PM.

To make phone inquiries please contact the Best Collateral Mission location at 415-282-1782.

Please note:

    • Payments can only be made in person AND only at the store where the loan was made.
    • Payments for loans and layaways from our SoMa location (1024 Mission St.) must be made at our 2449 Mission St. location. Click here for directions and store hours.
    • All customers must adhere to “Social Distancing & Responsibility Guidelines” noted below.

Our goal remains to expand our location opening hours with our customers’ and team members’ health and safety as our top priority.

“Potential” Store openings are dependent on staff health and availability, customer health & safety, city/state ordinances, and the broader state of affairs as we move through this challenging time. Thank you for your consideration and understanding.

Locations Open Tuesday – Saturday 10:00am – 5:30pm

San Jose  (408) 254-2274

San Mateo  (650) 570-7296

South San Francisco  (650) 589-4433

Santa Rosa (707) 527-7296

San Francisco Mission District  (415) 282-1782

San Rafael (415) 456-7296

Oakland (510) 444-7296

Sacramento  (916) 448-7545

Locations Open For Normal Hours

Marysville  (530) 742-3617

Vallejo  (707) 643-7296‎

Store Permanently Closed

San Francisco SoMa District

Please email connect@bestcollateral.comcreate new email with any questions about your loan or other business.

“Social Distancing Protocol” Employees & Customers

Our goal is to provide our employees and customers with a safe, healthy and efficient environment to serve our community needs. We ask everyone to follow the protocol below before and when visiting our stores.

What We Are Doing

    • Providing customers with access to hand sanitizer or disinfectant at entry.
    • Providing disinfectant where there is high-frequency employee-customer interaction.
    • Regularly disinfecting other high-touch surfaces.
    • Disinfecting all payment portals, pens, and styluses after each use.

Before You Visit Us

    • There will be no retail sales of jewelry or other goods at this time.
    • Customers DO NOT need to come into the store to renew/redeem a loan scheduled to default during the “Shelter in Place” order. Customers will have 10 days AFTER the lifting of the Shelter in Place order to renew or redeem their loan.
    • DO NOT, absolutely DO NOT visit us if you are sick, have a cough or fever, the sniffles, or don’t feel good.
    • DO NOT bring your children into the store! Please leave children at home!
      Please note we will allow a LIMITED number of customers into the store at one time.

What to Do When You Visit Us

    • Please practice PATIENCE! Our team members are here to serve our community and these times are personally and professionally challenging for us all.
    • Please wear a protective mask as recommended by state and federal guidelines.
    • Practice proper social distancing – allow for 6 feet of separation at all times!
    • When outside, remain 6 feet apart from any other person.
    • When inside, remain 6 feet apart from any other person and mind the tape markings on our floor to keep separated when in the store.
    • Follow the directions of the person monitoring the door.
    • If you have to sneeze or cough do it into your elbow; do not shake hands or engage in any unnecessary physical contact.
    • Please do not lean on or touch the jewelry cases or other items in the store.
    • Thank you for your cooperation!

What to Do If You Can’t Visit Us

    • Loans can ONLY be redeemed in the store that originally processed the loan. We CANNOT obtain collateral loans from stores that remain closed.
    • If your loan has defaulted during the “Shelter in Place” orders, please read “Loan Accomodations” above.
    • If you have any questions, please email us at connect@bestcollateral.comcreate new emailPlease include your Name, Loan Contract #, and Store where your loan is held.